Not At Fault? No Problem!

If you were involved in a motor vehicle accident that was not your fault, we can certainly do our best to assist you, hopefully point you in the direction to get a hire car for the duration of your repairs or settlement, whatever it eventuates to be.

Not at fault hire car companies attempt to go about recovering the costs of the hire car from the at fault drivers’ insurance company, so in order to get that arranged there is normally a bit of a brief validation process we go through here online first at CarHire.Claims

Takes about 5 – 10 minutes, go through your details, the other parties details, take down a bit of a brief accident description as well, from there the credit hire company will follow up directly to the at fault drivers insurance company, just to make sure they are accepting liability for the accident, and if they are, provide you with the car, and recover the costs from them, easy as that…

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There Are Requirements In Order To Be Eligible For The Not At Fault Hire Car.

White vintage sedan in the middle of a Victorian Gothic art gallery at night in the middle of a checkerboard floor.

At Fault Insured

The other party or “at fault party” vehicle must hold either comprehensive, third-party property, or third-party fire and theft insurance on their vehicle at the time of the accident.

Very luxurious prestige white sports car in one of the foyer areas of a Victorian Gothic art gallery, there are beautiful cream archways behind the car, with paintings on the wall, checkerboard floor.

Your Not At Fault

You must be considered legally by the other party’s insurer, to not be at fault.

Man sitting a table in the middle of a Victorian Gothic art gallery, writing down details of the at fault driver from his motor vehicle accident, there is a photo in the background with candles in it to the bottom left hand side, the man has long hair, is wearing a white shirt, has a button vest over the shirt.

Driver Details

You will be required to provide the name, address and vehicle registration of the other party.

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Young blonde man sitting at a ornate office style desk with a computer monitor, keyboard and mouse, he has a call center headset on and is talking to a customer about their not at fault hire car to obtain the at fault drivers claim number, there is artwork in the background of a tall man in a blazer behind him.

Claim Number

Ideally, you will be required to provide the other parties insurance claim number.

Well dressed gentleman holding a cup of tea, in front of a white prestige sedan inside of a Victorian Gothic art gallery room, the walls are a slight orange bronze color, and there is artwork on the wall, floor is checkerboard black and white square tiles.

Contractual Liability

You will be contractually liable for the costs of the hire car until such time as they are recovered from the at fault drivers’ insurance company.

Like for Like Model Vehicle – Subject to Availability

White prestige coupe sedan with its roof back, in the middle of a Victorian Gothic art gallery showroom floor, checkerboard floor, artworks of other vehicles in the background and a black sedan parked behind the first white vehicle.

In Australia, when you have been involved in a motor vehicle accident that was not your fault, you have the legal entitlement to a like for like model vehicle for the duration of your vehicles repairs or settlement.

Your insurance company will usually not provide this, and you will be in a situation where you are provided with a base model vehicle, often obtained from a cheaper mass market rental supplier to which you are required to travel to the location to obtain the vehicle.

With a not at fault hire car company, you are provided with a similar Calibur vehicle and the vehicle is delivered to your smash repairer, home address or work location at no extra cost to yourself.

Credit hire companies finalize delivery times the business day before, due to the nature of motor vehicle accidents they are all open reservations, which means the coming and goings of vehicles is often unknown, due to the nature of repairwork, for this reason, vehicles are available subject to fleeting availability at the time of your repair start date, but, in most cases, a like for like model vehicle can be supplied.

What You Need To Provide

Man and woman standing in the hallway of a Victorian Gothic art gallery discussing hat it means to be not at fault in a car crash next to a black vintage sedan, artwork on the walls seems to be of castles, trees, and hedge displays.

Your Details

The credit hire company will require your full legal name, date of birth, phone number, email address, residential address, vehicle registration and insurance claim number (if you have lodged with your own insurance company) this is so that the rental agreement and authority to act can be generated to provide you with the not at fault hire car.

You will also be required to provide a front & rear photo of your drivers license and a copy of your vehicles registration papers, renewal notice, or certificate to prove ownership of your vehicle.

Two dapper gentlemen standing in front of a vintage black sedan in the middle of a Victorian Gothic art gallery, visual representation of the not at fault driver and the at fault driver, discussing the matter at hand in the gallery.

At Fault Drivers Details

You will be required to provide the at fault drivers name, address, vehicle registration, contact phone number and ideally insurance claim number, understandably, given the nature of an accident you may not have all this information, but it is best to provide what you do have, that way if there are any gaps, the not at fault car hire company can follow up with the information you do have to work towards organizing you the vehicle.

The reason why this information is required, is because often, the at fault drivers insurance company may decline to make an offer for hire car payment, or otherwise be disagreeable with settlement, which often results in legal proceedings commenced in your name, which is why this information is required, so the hire vehicle can still be provided, safe in the knowledge the outstanding costs can be recovered from the at fault drivers insurance company.

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Accident Description

Its very important to provide a detailed accident description to the not at fault car hire company because while some insurance companies do discuss liability over the phone, the greater majority of them do not in an attempt to mitigate outgoing payments, this means the not at fault car hire company must determine what the liability verdict should be based on their understanding of road rules and regulations to determine who is the at fault party in order to provide you with the vehicle.

While you may have already provided an accident description to your insurance company, its equally important to provide a detailed description to your not at fault car hire provider so that they can best assess the recoverability of your claim, if the claim is recoverable, they will provide you with the hire car as it is a not at fault service.